Refund policy
1. Return & Refund Policy
Last updated: October 23, 2026
Our 30-Day Quality Guarantee
At Iron Tactical Wear, we want every order to arrive exactly as expected. Because our apparel is printed on demand specifically for each order, we do not accept routine returns or exchanges for a change of mind, personal preference, or an incorrect size selected at checkout. However, if an item arrives damaged, defective, misprinted, or different from what you ordered, we will make it right. This policy does not limit any rights you have under applicable consumer protection laws.
Eligible Issues
Please contact us within 30 days after delivery if:
- Your product arrives damaged or with a manufacturing defect.
- The print is materially defective, misaligned, or different from the approved product design.
- You receive the wrong product, design, size, style, or color compared with your order confirmation.
- The garment's actual measurements differ materially from the size chart published for that product (including a difference greater than 1.5 inches in a stated garment measurement).
For a package that has not arrived, contact us within 30 days after the estimated delivery date, rather than waiting for a delivery confirmation. We will investigate tracking and carrier information and, where the package is confirmed lost, offer a replacement or refund.
How to Request Help
Email support@irontacticalwear.com and include:
- Your order number and the email used at checkout.
- A description of the problem.
- Clear photos of the item, the defect, and the packaging where relevant. Photos are not required for a package that never arrived.
We usually review requests within 2–3 business days. We may ask for additional information reasonably needed to verify the issue.
Replacements and Refunds for Verified Issues
For an eligible and verified issue, you may choose a free replacement or a refund to the original payment method, subject to applicable law and reasonable verification. There is no additional product or standard shipping charge for an approved replacement caused by our error.
A free replacement for a verified defect or fulfillment error normally does not require you to send the original item back. If you request a refund, we may ask you to return the affected item for verification. In that case, we will provide an authorized return address and cover reasonable standard return shipping for the verified issue. Do not mail an item to a printing partner or any address without our written authorization.
Non-Eligible Returns and Exchanges
Unless required by applicable law, we cannot accept returns or exchanges for:
- Choosing the wrong size, style, color, or product during checkout.
- Changing your mind after the order has entered production.
- Personal preference or a product no longer being wanted.
- Normal minor differences in color appearance between screens and printed products.
- Normal wear, washing damage, misuse, or accidental damage after delivery.
- Gift cards or other products expressly marked non-returnable, except where legally required.
Please review the product description and size chart before ordering. If you notice a mistake immediately after placing an order, contact us as soon as possible under the cancellation section below.
Order Changes and Cancellations
Requests to change or cancel an order must be submitted within 24 hours of purchase, and before production has started. We will try to accommodate eligible requests, but a request does not guarantee cancellation. Because production may begin quickly, an order cannot ordinarily be changed or canceled after it enters production or ships, except as required by law.
Send your request, including your order number, to support@irontacticalwear.com.
Refund Processing
Once a refund is approved and any required return inspection is complete, we normally initiate it to the original payment method within 3–5 business days. Your bank or payment provider may need an additional 5–7 business days to post the funds. We will notify you once the refund is processed. If your refund has not appeared after 15 business days from approval, please contact us so we can investigate.
Original shipping charges are generally non-refundable for non-eligible changes or cancellations after dispatch. Where the problem results from a verified fulfillment error or applicable law requires otherwise, appropriate shipping charges will also be refunded.
Contact
Iron Tactical Wear
Email: support@irontacticalwear.com
Support hours: Monday–Friday
Typical response: Within 1–2 business days